Frequently Asked Questions
How much is an appointment?
Most appointments cost £45 ; however this may depend on the type of Physiotherapy that you need. For more information, please refer to our price list.
How long is an appointment?
Most appointments are approximately 40 minutes, however some specialist appointments may be longer – like Neurological Physiotherapy or Home Visits.
Can I book online?
Sorry, this service is currently unavailable. Please call 01995 608777 to book appointments.
Are you open on Saturdays?
Unfortunately we do not open on Saturdays. However, we are open during the evenings from Monday to Thursday so that we can offer convenient appointments for busy working people.
Will Physiotherapy help me?
It is much easier to answer that question when we have met you and have had a chance to discuss your problem and examine it properly. We will discuss your problem with you and work out the best way to proceed. We believe that honesty regarding what we can and can’t treat is vitally important to our patients and will always seek to do what is best for you.
Will I need to undress?
A full examination of the painful area is essential. We will need to see it and the surrounding area. We try to preserve as much dignity as possible and often a pair of shorts and, for the ladies, a thin strapped vest top is sufficient. If you are concerned about undressing, please mention it when you book your appointment – remember you can have an appointment with a male or female therapist. You may also bring someone with you for your appointment as a chaperone. For children and young adults under 18, it is preferable for you to attend with a parent or guardian.
Do I need to be referred by my doctor?
If you will be using medical insurance, please check your policy as some insurance companies require a GP referral before they will pay for treatment. If you will be paying for the treatment yourself, then there is no need to go to your GP first. You can phone the clinic directly to book an appointment.
Is my therapist state registered?
All of our physiotherapists are HCPC (Health and Care Professions Council) registered. If you visit www.hcpc-uk.org, you can confirm the registration of any physiotherapist in the UK. They have a section on their website dedicated to information for the general public including the facility to ‘Check your health professional is registered’.
Is it possible to have a home visit?
Yes, however, as these appointments take up more of our time, there is an additional charge for them. Please see our pricelist for more information.
Will children need to be accompanied?
All under 18’s must be accompanied during sessions. Even when they are more mature, they may not be legally permitted to give consent to treatment.
Can I bring someone with me?
We are more than happy for you to bring a friend or relative with you, they can come in to the treatment room or wait in reception. We do ask that only 1 person accompanies the patient into the treatment room.